Privacy Policy

We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, use our services, or communicate with us.

  • INFORMATION WE COLLECT

    During your time on our websites we may collect and process the following data about you:

    • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

    • Information provided voluntarily by you. For example, when you register for information or make a purchase.

    • Information that you provide when you communicate with us by any means, including email or contact forms.

    USE OF COOKIES

    Cookies are small text files placed on your device that help us enhance your experience and gather statistical information about visitors to our website.

    We use cookies for the following purposes:

  • To enable the functionality of our website.

  • To analyse how visitors use our website (via services such as Google Analytics).

  • To provide targeted advertising based on your browsing behaviour (via Google Ads re-marketing).

    You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the website.

    For more information about how we use cookies, please see our Cookie Policy.

    USE OF YOUR INFORMATION

    We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • Provide our services and process your orders or enquiries.

  • Send you information that you request about our products or services.

  • Send you marketing communications (where you have provided consent to receive them).

  • Notify you of changes to our website, services, or goods.

  • Improve our website and services through analysis and feedback.

    If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. 

    EMAIL MARKETING

    If you subscribe to our email marketing list, we will use your email address and (if provided) your name and preferences to send you marketing emails about our products, services, and news.

    We use Klaviyo, a third-party email marketing platform, to manage and send our email communications. Your data will be securely processed by Klaviyo, in accordance with their privacy policy.

    You can withdraw your consent and unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in our emails, or by contacting us.


    GOOGLE ADVERTISING AND ANALYTICS

    This website uses the Google AdWords re-marketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past website visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.


    LEGAL BASIS FOR PROCESSING PERSONAL DATA

    Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing your personal data:

  • Consent: for sending you marketing emails and setting non-essential cookies.

  • Performance of a contract: to process and fulfil your purchases or service requests.

  • Legitimate interests: to improve our services and website, and to conduct re-marketing (while respecting your rights and interests).

    STORING YOUR PERSONAL DATA

    Your personal data may be transferred to and processed in locations outside the UK and the European Economic Area (EEA), such as the United States, where our third-party service providers (including Klaviyo and Google) may be based.

    Where data is transferred outside the UK/EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, to protect your privacy rights.

    We take reasonable technical and organisational measures to protect your personal data. However, please note that the transmission of information via the internet is not completely secure and we cannot guarantee the security of data transmitted to our site - any transmission is at your own risk.


    DISCLOSING YOUR INFORMATION

    We will not disclose your personal information to any third party except in the following circumstances:

  • If we sell or transfer any or all of our business or assets to a third party.

  • Where we are legally required to disclose your personal information.

  • To further fraud prevention and reduce the risk of fraud.

  • To trusted third-party service providers (such as Klaviyo and Google), only to the extent necessary to deliver our services.


    THIRD PARTY LINKS

    On occasion, we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

    YOUR RIGHTS

    Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.

  • The right to request correction of inaccurate or incomplete data.

  • The right to request deletion of your data (where legally permitted).

  • The right to object to processing or to request restriction of processing.

  • The right to withdraw your consent at any time (for marketing communications or non-essential cookies).

  • The right to data portability (in certain circumstances).

    If you wish to exercise any of these rights, please contact us at: hello@lindandlime.com.

    We aim to respond to all requests within one month. You will not be charged a fee to access your personal data, unless the request is manifestly unfounded, excessive, or repetitive.

    CONTACTING US

    If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us at: hello@lindandlime.com.