Terms & Conditions

Tour Day:

  • On the day of the visit tickets are non-refundable and non-transferable.

  • Your booking reference number can be found on your printed ticket or e-ticket; and must be produced as proof of the booking on the day of your visit, and must be retained at all times and submitted for inspection if required.

  • We ask all ticket holders to arrive at our admissions entrance 10 minutes before the scheduled start time of the tour.

  • The Lind & Lime Gin Distillery reserves the right to refuse entry to any ticket holder who arrives after the scheduled tour time.

  • Bookings will not be refunded or transferred should a ticket holder arrive late for their scheduled tour. If you arrive with less people than originally booked you will still be charged for all tickets purchased.

Online Bookings

  • It is the purchaser’s responsibility to check prior to the conclusion of the purchase that the information supplied in respect to the online ticketing is accurate.

  • If inaccurate information is supplied this may result in additional charges or voiding of the online ticket.

  • Any additional visitors wishing to attend a paid for tour/experience/event with someone who has purchased online tickets will be required to pay the standard entrance fees.

  • Online tickets must be purchased by midnight the day before the intended visit date and must only be used on the day and time selected at the time of purchase

  • One online ticket date change is permitted provided 48 hours advance notice is given.

Ticket Purchasing

Tickets are valid for one entry to The Lind & Lime Gin Distillery, for the tour time and date as detailed on the ticket/e-ticket – or unless otherwise clearly stated.

  • Tickets are non-refundable and non-transferable and accordingly may not be sold or passed to any third party. For the purposes of ticket purchases, the following definitions shall apply:
    I. Adult Means A Person Aged From 18 Years To 59 Years Old Inclusive.
    II. Student Means A Person Aged From 18 Years And Above, Who Holds A Valid Student Identification Card.
    III. Child Means A Person Aged From 5 Years Old To 17 Years Old Inclusive. Please Note That Anyone Under The Age Of 18 Years Must Be Accompanied By A Responsible Person Aged 18 Years Or Older. Anyone Under The Age Of 18 Years Old Will Not Be Served Or Permitted To Consume Any Alcohol As Part Of The Tour At The Lind & Lime Gin Distillery.

    IV. Infant Means A Child Ages 4 Years Old Or Under.
    V. Concession Means A Senior Citizen, Student, Registered Disabled Or EH Postcode, Valid Proof Required. Senior Citizen Means A Person Aged 60 Years Old And Above. Student Means A Person Who Is In Full Time Education.VI. Disability Means A Physical Or Mental Impairment That Has A Substantial And Long-Term Negative Effect On A Persons Ability To Do Normal Daily Activities Within The Meaning Of The Equality Act 2010.

    VII. Carer Means A Person Who Accompanies A Disabled Person For The Purpose Of Providing Them Necessary Support And Assistance With The Accessibility To The Distillery. A Maximum Of One Carer Is Permitted Onto A Tour Free Of Charge With Accompanying Someone With Additional Needs.

    VIII. Group Means A Party Of 10 Or More People Purchasing Tour Tickets, Including Adult, Children And Concessions. Proof Of Entitlement For Certain Ticket Types May Be Required For Entry.

  • Ticket holders must arrive at The Lind & Lime Gin Distillery admissions entrance at least 10 minutes prior to the time printed on the ticket (scheduled tour time).

  • Should you miss your allocated time slot, entrance cannot be guaranteed, and no refund shall be given.

  • Tickets may only be changed or replaced at the discretion of The Lind & Lime Gin Distillery; and are otherwise completely non-refundable and non-transferable.

  • Unless explicitly stated by The Lind & Lime Gin Distillery, any tickets purchased in advance are not valid in conjunction with any other voucher, promotion, special offer or package.

  • Prices may be subject to change, however all pre booked tickets will be honoured at the rate applied at the time of purchase.

Annual Pass

  • The Annual Pass is only available on purchase of a full adult Tour & Tasting as an add-on. It is non refundable and non transferable.

  • The Annual Pass grants ONLY the named pass holder free unlimited future bookings of the Tour & Tasting for a period of 12 months valid from the date of purchase.

  • Your Annual Pass is valid for the distillery for which it was purchased only.

  • It DOES NOT entitle the holder to further discounts in the Distillery Bar, LEXCO retail or for events & activities.

  • Your Annual Pass will be ready for collection when you arrive for your booked tour, however, please note this may take up to 5 days to process.

  • Customers must show their Annual Pass plus photo ID when checking in for a tour & tasting.

  • Tour & Tasting T&Cs applicable as normal.

Conditions Of Entry

  • We encourage visitors to take and share photos during their visit to The Lind & Lime Gin Distillery, however, it is essential that visitors follow the instructions of their guide during the course of their visit to minimise delays and disruptions to tours, and to also be aware of any health and safety concerns.

  • Only persons or organisations authorised by us are permitted to sell or offer for sale any goods or services to visitors on The Lind & Lime Gin Distillery premises.

  • There is no car-park at The Lind & Lime Gin Distillery.

  • As a city centre attraction, visitors are encouraged to arrive via public transport or as pedestrians.

  • As a licensed premises, The Lind & Lime Gin Distillery reserves the right to refuse admission or remove from the Distillery without a refund. We will not tolerate the use of threatening, abusive or insulting words or behaviour towards staff or other visitors on site.

  • The Lind & Lime Gin Distillery reserves the right to refuse entry or remove any group/person. Including but not exclusive to the following who:
    I. Arrives Late For Their Scheduled Tour
    II. Is Suspected To Be Under The Influence Of Drugs Or Alcohol
    III. Does Not Respect The Visitor Experience Safety Regulations
    IV. Behaves In An Inappropriate Manner I.E. Is Disruptive To Other Guests
    V. Compromises The Health And Safety Of Other Visitors, Staff Or Themselves.
    VI. Uses Verbal Or Physical Threats Or Insults To Towards Any Member Of Staff.

  • To prevent offensive weapons or dangerous articles from being taken into The Lind & Lime Gin Distillery, all visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched

  • In accordance with the Scottish Law smoking is strictly prohibited inside and outside building/courtyard area.

  • Pets and animals are prohibited, with the exception of guide dogs, hearing or other registered assistance dogs. Proof of registration must be provided on request. Assistance dogs in training are not permitted.

Liability

  • You acknowledge that you will be liable to us for any damage caused by you to the site or to any of its contents or for any injury caused to any of our staff or representatives or to other visitors during your visit.

  • You should also agree that:I. Where You The Organiser Of A Group, You Shall Be Jointly Liable For Any Damage Caused By The Visitors In Your Group; AndII. Where You The Responsible Adult You Shall Also Be Liable For Any Children That You Accompany.

  • Except in respect of death or personal injury caused by our negligence or by that of our employees or other liability that cannot, as a matter of law be excluded or limited:I. We Exclude Out Liability For Any Loss, Damage, Cost Or Expense Suffered By You Or Occurring To Any Items Belonging To You As A Result Of Your Visit; AndII. Our Liability To You Shall Be To The Price Of Your Admission. Under No Circumstances Will Be Liable To You Or To Any Third Party For Consequential Or Indirect Loss, Damage Or Expense.

  • We will not be liable for any breaches of the conditions arising from any event outside our control, including (but not limited to) fire, flood, storm or strikes.

  • We, Muckle Brig Ltd, are committed to safeguarding and preserving the privacy of our visitors.This Privacy Policy outlines what happens to any personal data that you provide us with, or that we collect from you during your visit at The Leith Export Co Shop and all affiliated sites. This policy is subject to changes so please make sure to visit and read the policy regularly.

Privacy Policy

We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, use our services, or communicate with us.

  • INFORMATION WE COLLECT

    During your time on our websites we may collect and process the following data about you:

    • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

    • Information provided voluntarily by you. For example, when you register for information or make a purchase.

    • Information that you provide when you communicate with us by any means, including email or contact forms.

    USE OF COOKIES

    Cookies are small text files placed on your device that help us enhance your experience and gather statistical information about visitors to our website.

    We use cookies for the following purposes:

  • To enable the functionality of our website.

  • To analyse how visitors use our website (via services such as Google Analytics).

  • To provide targeted advertising based on your browsing behaviour (via Google Ads re-marketing).

    You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the website.

    For more information about how we use cookies, please see our Cookie Policy.

    USE OF YOUR INFORMATION

    We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • Provide our services and process your orders or enquiries.

  • Send you information that you request about our products or services.

  • Send you marketing communications (where you have provided consent to receive them).

  • Notify you of changes to our website, services, or goods.

  • Improve our website and services through analysis and feedback.

    If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. 

    EMAIL MARKETING

    If you subscribe to our email marketing list, we will use your email address and (if provided) your name and preferences to send you marketing emails about our products, services, and news.

    We use Klaviyo, a third-party email marketing platform, to manage and send our email communications. Your data will be securely processed by Klaviyo, in accordance with their privacy policy.

    You can withdraw your consent and unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in our emails, or by contacting us.


    GOOGLE ADVERTISING AND ANALYTICS

    This website uses the Google AdWords re-marketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past website visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.


    LEGAL BASIS FOR PROCESSING PERSONAL DATA

    Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing your personal data:

  • Consent: for sending you marketing emails and setting non-essential cookies.

  • Performance of a contract: to process and fulfil your purchases or service requests.

  • Legitimate interests: to improve our services and website, and to conduct re-marketing (while respecting your rights and interests).

    STORING YOUR PERSONAL DATA

    Your personal data may be transferred to and processed in locations outside the UK and the European Economic Area (EEA), such as the United States, where our third-party service providers (including Klaviyo and Google) may be based.

    Where data is transferred outside the UK/EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, to protect your privacy rights.

    We take reasonable technical and organisational measures to protect your personal data. However, please note that the transmission of information via the internet is not completely secure and we cannot guarantee the security of data transmitted to our site - any transmission is at your own risk.


    DISCLOSING YOUR INFORMATION

    We will not disclose your personal information to any third party except in the following circumstances:

  • If we sell or transfer any or all of our business or assets to a third party.

  • Where we are legally required to disclose your personal information.

  • To further fraud prevention and reduce the risk of fraud.

  • To trusted third-party service providers (such as Klaviyo and Google), only to the extent necessary to deliver our services.


    THIRD PARTY LINKS

    On occasion, we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

    YOUR RIGHTS

    Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.

  • The right to request correction of inaccurate or incomplete data.

  • The right to request deletion of your data (where legally permitted).

  • The right to object to processing or to request restriction of processing.

  • The right to withdraw your consent at any time (for marketing communications or non-essential cookies).

  • The right to data portability (in certain circumstances).

    If you wish to exercise any of these rights, please contact us at: hello@lindandlime.com.

    We aim to respond to all requests within one month. You will not be charged a fee to access your personal data, unless the request is manifestly unfounded, excessive, or repetitive.

    CONTACTING US

    If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us at: hello@lindandlime.com.